Frequently Asked Questions

We offer comprehensive healthcare services including:

• Primary care and preventive medicine
• Wellness programs and health coaching
• Nutritional counseling and dietary guidance
• Chronic disease management
• Mental health support and counseling
• Holistic and integrative health approaches

Our team takes a personalized approach to healthcare, focusing on your overall wellbeing and long-term health goals.

Our office hours are designed to accommodate your busy schedule:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 2:00 PM
• Sunday: Closed

We're closed on major holidays. For urgent matters outside of office hours, please call our main number for instructions on reaching our on-call provider.

We're conveniently located with easy access and ample free parking for our patients. Our facility is wheelchair accessible and designed with your comfort in mind.

Detailed directions and parking information are available on our Contact page, or you can call our office and we'll be happy to guide you.

Scheduling an appointment is easy and convenient:

• Online: Use our secure online booking system available 24/7
• Phone: Call our office during business hours
• Contact Form: Send us a message through our website

We offer same-day appointments for urgent care needs when available. New patients are always welcome, and we strive to accommodate your schedule preferences.

To ensure a smooth first visit, please bring:

• Valid photo identification (driver's license or state ID)
• Current insurance card and information
• List of current medications (including dosages)
• Any relevant medical records or test results
• Completed new patient forms (if sent in advance)
• List of questions or concerns you'd like to discuss

Arriving 15 minutes early helps us start your appointment on time.

Yes! We offer secure, HIPAA-compliant telehealth appointments for appropriate visits. Telehealth is perfect for:

• Follow-up appointments
• Medication reviews
• Health coaching sessions
• Minor illness consultations
• Mental health counseling

You can connect with our providers from the comfort of your home using your smartphone, tablet, or computer. Simply indicate your preference for telehealth when scheduling.

We understand that schedules change. We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment.

This allows us to offer the time slot to other patients who may need care. You can cancel or reschedule by calling our office or through your online patient portal.

We accept most major insurance plans, including Medicare and Medicaid. Insurance coverage varies by plan, so we recommend contacting our office with your specific insurance information.

Our billing team will verify your coverage and explain your benefits before your appointment. We're committed to making quality healthcare accessible and affordable.

We believe everyone deserves quality healthcare. For patients without insurance, we offer:

• Self-pay options with competitive rates
• Flexible payment plans
• Assistance with finding coverage options
• Sliding scale fees based on financial need (when available)

Please speak with our billing department to discuss your options. We're here to help you access the care you need.

You can access your medical records through our secure online patient portal, which provides 24/7 access to:

• Visit summaries and medical history
• Lab and test results
• Immunization records
• Medication lists
• Secure messaging with your care team

If you need copies of your records sent to another provider or for personal use, please contact our medical records department.